Taylor Swift | The Eras Tour FAQ

Australia 2024

KEY THINGS TO NOTE

Find all tour information at frontiertouring.com/taylorswift

Ticketek is the only authorised ticketing agency for Taylor Swift | The Eras Tour presented by Crown in Australia. Purchased tickets are only available to access through the ticketing agencies iOS or Android app. To purchase accessible tickets, please contact the authorised ticketing agency.



AGE RESTRICTIONS

All shows on the Taylor Swift | The Eras Tour presented by Crown are All Ages events. 

This is a licensed, loud music event, staged over a long time and we do not recommend attendance by children aged 5 years and under. 

Children 14 and under must be accompanied by a parent or legal guardian at all times and have purchased a valid ticket. No concession tickets will be available for children, they must have a ticket. 

In the event you are looking to purchase tickets on behalf of a 15-18 year old who does not have access to a smartphone, we recommend that you attend the show with the group.

WHEN DO TICKETS GO ON SALE?

AMEX VIP Package Pre-Sale
Monday 26th June (10am Sydney, 2pm Melbourne)

Frontier Members Presale
Wednesday 28th June (10am Sydney, 2pm Melbourne)  

On Sale
Friday 30th June (10am Sydney, 2pm Melbourne)

November 10 Ticket Release
Friday 10th November (10am Sydney, 4pm Melbourne)
 
Remember, all tickets, VIP Packages and Hotel + Ticket Packages are only available via the authorised ticketing seller for Taylor Swift | The Eras Tour – in Australia this is Ticketek.


WHERE DO I BUY TICKETS?

The only authorised ticket seller for the Taylor Swift | The Eras Tour Australia presented by Crown is Ticketek. You can access your show's tickets at:

Entry can only be guaranteed to shows if tickets are purchased directly through the authorised ticketing agencies above.

For clarity, we note that MCC [Melbourne Cricket Club ABN 92 871 871 964] is an authorised ticket package seller for the purposes of the Major Events Act 2009 (VIC) (Melbourne only).



HOW MANY TICKETS CAN I BUY?

A limited number of tickets can be purchased per customer: 4 tickets per customer, per show.

Wanting more tickets? You will have to try to complete another order with another Ticketek account and a different credit/debit card.

Customers who exceed the published ticket limits may have any or all of their orders and tickets cancelled without notice.

PLEASE NOTE that any and all transactions that are detected as bot purchases, patrons creating duplicate accounts in order to purchase more than the ticket limit or any action that indicates a suspicious purchase in excess of the ticket limit will be cancelled.


CAN I SELECT MY SEATS?

Ticket purchasers can select the price type or section in the stadium you wish to sit in. It will then take you to the best available seats determined by the number of tickets you are purchasing in that section. We recommend purchasing the first seats allocated.


ARE ALL TICKETS SEATED? CAN I PURCHASE GENERAL ADMISSION?

All tickets to Taylor Swift | The Eras Tour presented by Crown in Australia are reserved seating.


HOW MUCH ARE TICKETS?

There are a wide range of ticket types including VIP Packages and Hotel + Ticket Packages. Please refer to the relevant date you are purchasing for at frontiertouring.com/taylorswift for all ticket types and prices.

(Additional transaction fees and credit/debit card processing fees may apply)



HOW WILL I RECEIVE MY TICKETS?

Tickets can only be accessed via Ticketek’s iOS or Android apps. Install the Ticketek App to access tickets. No physical tickets will be available.

We recommend you download and install the app before purchasing your ticket(s) but it can still be done after purchase. You will be able to view your ticket purchase with show date, venue and seat allocation in the app, but your barcode will be blocked. The ticket barcode will activate just prior to the show date.


CAN I BUY TICKETS AS A GIFT?

Yes! If you want to buy tickets as gifts, you'll just need to ensure you transfer the tickets from your Ticketek account to your recipient prior to the show date. This can be done via the share ticket feature in the Ticketek app. You will be advised by Ticketek once ticket sharing is enabled, closer to the show.


WHEN WILL I RECEIVE MY TICKETS?

Remember, we are operating a mobile digital app ticketing system. Therefore, no physical tickets will be posted or emailed in advance. The Ticketek App will contain your ticket.

You will be able to view your ticket purchase with show date, venue and seat allocation in the app following your purchase, however your barcode(s) will be locked. The barcode will activate just prior to the show date.


I CAN’T FIND MY CONFIRMATION EMAIL

Firstly, check your email junk or spam folder. If your confirmation is not in your junk or spam folder, please contact Ticketek customer service.


CAN I REFUND OR EXCHANGE MY TICKETS?

If you change your mind, you are not entitled to a refund or exchange on purchased tickets.


I CAN'T GO ANYMORE AND NEED TO SELL MY TICKET. WHAT SHOULD I DO?

The reselling of any Taylor Swift | The Eras Tour ticket is strictly forbidden other than through Ticketek's official resale platform. Ticketek Australia resale platform is accessible HERE. Ticketek Marketplace will open for the listing and resale of tickets from 10am AEDT on Friday 24 November 2023. VIP Packages and Hotel + Ticket Packages are unable to be resold on Ticketek Marketplace except between Friday 24 November 2023 10am AEDT and Friday 15 December 2023 5pm AEDT. After Friday 15 December 5pm AEDT it will not be possible to resell VIP Packages and Hotel + Ticket Packages due to the administration required for the distribution of VIP Packages and Hotel + Ticket Packages. 

Except where expressly permitted under relevant State or Federal trading laws, any Taylor Swift | The Eras Tour ticket offered for resale elsewhere, either on or offline (including via Unauthorised Resellers or via social media sites), may result in all your orders and tickets cancelled without notice to you and your ticket price refunded. The original purchaser and their party may be refused admission and any other orders and tickets they hold will also be cancelled without notice to them and their ticket price refunded.

Note this does not limit your ability to resell your Taylor Swift | The Eras Tour ticket for no more than 10% above the original cost to the extent such resale is expressly permitted under relevant State or Federal trading laws applicable from time to time.



I HAVE A QUESTION ABOUT MY TICKETS OR PURCHASE, WHO SHOULD I CONTACT?

Direct all ticket or purchase enquires to Ticketek:


HOW PURCHASED TICKETS WILL DISPLAY ON THE TICKETEK APP

The barcode will activate just prior to the show date.


TICKET ISSUES AT THE VENUE

If your phone is lost or stolen and you cannot access your Ticketek tickets another way, please head to the box office of your venue. Ensure you bring valid photo ID for the venue staff to assist you.



FRONTIER MEMBER PRESALE TIPS

AHEAD OF THE FRONTIER PRESALE

  • Get your unique Frontier presale code NOW at frontiertouring.com/taylorswift and write this down!  Do not share your presale code.
  • If you are an existing Frontier Member we have also emailed your presale information.
  • Log in to your Ticketek Australia account and select “Keep me signed in” on the device you’re going to use at presale. 

WHEN THE FRONTIER PRESALE STARTS

  • Head directly to taylorswift.ticketek.com.au and join the queue to buy tickets (do not head to frontiertouring.com!).
  • Only use one browser or device – don’t open multiple pages.
  • Do not refresh the queue page, you will be let through when a spot becomes available.
  • Keep an eye on the website timer, you get a set time to finish a purchase.

How will I receive my VIP merchandise if I live outside of Australia?

VIP merchandise will not be shipped outside of Australia under any circumstances. If you live outside of Australia, we will contact your closer to your show date with details of how you will receive your VIP merchandise.



I’d like to list my VIP Package and its inclusions for resale. Is that possible?

VIP Package resale will be open from Friday 24 November 2023 10am AEDT until Friday 15 December 2023 5pm AEDT. After Friday 15 December 5pm AEDT it will not be possible to resell VIP Packages due to the administration required for the distribution of VIP merchandise packages. Note packages are strictly capped at face value + 10%. A package must be resold in its entirety, it is not possible to sell only certain components.

After a package has been successfully resold, buyer information will be transferred by Ticketek from the original purchaser to the new purchaser.  

Delivery of VIP merchandise can occur within a reasonable time after event date. Please make sure to consider this before you decide to purchase a package.

Information provided at the time of purchase (name, address, e-mail, etc.) is the same information that will be utilized for shipping and individual contact requirements where applicable.

VIP merchandise will not be shipped outside of Australia under any circumstances. 

The artist, tour, promoter, ticketing company, venue or any other affiliated parties are not responsible for outdated or inaccurate information provided by the consumer at the time of initial purchase, including where that information may result in undelivered product.




I’d like to list my Hotel + Ticket Package and its inclusions for resale. Is that possible?

Hotel + Ticket Package resale will be open from Friday 24 November 2023 10am AEDT until Friday 15 December 2023 5pm AEDT. After Friday 15 December 5pm AEDT it will not be possible to resell Hotel + Ticket Packages for administrative reasons. Packages are strictly capped at face value + 10%. Please note Hotel + Ticket Packages must be sold in their entirety, eg the hotel room plus two tickets or two VIP packages and all inclusions as applicable.

After a package has been successfully resold, buyer information will be transferred by Ticketek from the original purchaser to the new purchaser, including the hotel reservation name. 

Where applicable, delivery of VIP merchandise can occur within a reasonable time after event date. Please make sure to consider this before you decide to purchase a package.

Information provided at the time of purchase (name, address, e-mail, etc.) is the same information that will be utilized for shipping and individual contact requirements where applicable.

VIP merchandise will not be shipped outside of Australia under any circumstances. 

The artist, tour, promoter, ticketing company, venue or any other affiliated parties are not responsible for outdated or inaccurate information provided by the consumer at the time of initial purchase, including where that information may result in undelivered product.



VIP PACKAGE ADDITIONAL TERMS & CONDITIONS**
  • All sales are final. 
  • There are no refunds or exchanges. 
  • All packages and package contents are non-transferable. 
  • The artist, promoter, ticketing company and venue reserve the right to cancel any order for any reason.
  • VIP merchandise will be shipped directly to each package purchaser; some exceptions may apply. 
  • VIP merchandise is not required for venue entry. 
  • Delivery of VIP merchandise can occur within a reasonable time after event date. Please make sure to consider this before you decide to purchase a package. 
  • Information provided at the time of purchase (name, address, e-mail, etc.) is the same information that will be utilized for shipping and individual contact requirements where applicable. 
  • VIP merchandise will not be shipped outside of Australia under any circumstances. 
  • The artist, tour, promoter, ticketing company, venue or any other affiliated parties are not responsible for outdated or inaccurate information provided by the consumer at the time of initial purchase, including where that information may result in undelivered product.

** All sales are made subject to our standard ticketing terms and conditions of sale, and any applicable laws. In the event of any conflict or inconsistency between the above VIP Package Additional Terms & Conditions and the standard ticketing terms and conditions of sale, the standard ticketing terms and conditions shall take priority to the furthest extent permitted by law.

DO NOT PURCHASE TICKETS FROM ANYWHERE OTHER THAN THE OFFICIAL TICKETING AGENCY

Please read the Live Performance Australia Safe Tix Guide. 

We have not allocated any tickets for the Taylor Swift | The Eras Tour to unauthorised resellers (which include but are not limited to Viagogo; Stubhub; Ticketfinders; The Ticket Merchant; Worldticketshop; and Tixel) or via websites such as eBay, Gumtree and social media Buy Swap Sell pages). To make sure you pay the correct ticket price and receive valid tickets, you must purchase via Ticketek Australia. 

Frontier and Ticketek are not responsible for unauthorised ticket disputes and are unable to assist you if you purchase outside the official ticketing agency (Ticketek Australia).



WHAT IS UNETHICAL SECONDARY TICKETING AND TICKET RESALE?

Unethical secondary ticketing is when people buy tickets at face value and then resell them at inflated prices via unapproved methods and websites, thus denying real fans the chance to buy at face value.

This includes, ticket touts and unauthorised resellers who use multiple payment cards, false identities and sophisticated computer programmes (‘bots’) to buy up large amounts of tickets which they then offer for resale at highly inflated prices.


HOW DO I SAFELY SELL MY TICKETS?

The reselling of any Taylor Swift | The Eras Tour ticket is strictly forbidden other than through Ticketek’s official resale platform. Ticketek Australia resale platform is accessible HERE. Ticketek Marketplace will open for the listing and resale of tickets from 10am AEDT on Friday 24 November 2023. VIP Packages and Hotel + Ticket Packages are unable to be resold on Ticketek Marketplace except between Friday 24 November 2023 10am AEDT and Friday 15 December 2023 5pm AEDT. After Friday 15 December 5pm AEDT it will not be possible to resell VIP Packages and Hotel + Ticket Packages due to the administration required for the distribution of VIP Packages and Hotel + Ticket Packages. 

Except where expressly permitted under relevant State or Federal trading laws, any Taylor Swift | The Eras Tour ticket offered for resale elsewhere, either on or offline (including via Unauthorised Resellers or via social media sites), may result in all your orders and tickets cancelled without notice to you and your ticket price refunded. The original purchaser and their party may be refused admission and any other orders and tickets they hold will also be cancelled without notice to them and their ticket price refunded.

Note this does not limit your ability to resell your Taylor Swift | The Eras Tour ticket for no more than 10% above the original cost to the extent such resale is expressly permitted under relevant State or Federal trading laws applicable from time to time.



WHAT ELSE ARE YOU DOING TO COMBAT THE SECONDARY MARKET?

Your mobile phone number is linked to your ticket order. Your tickets are linked to both your Ticketek account AND your mobile phone number. This means your ticket and the individual information you gave when you purchased are linked. If a ticket is resold in any method other than via Ticketek's official resale platform, then the mobile phone number will not be linked to the ticket(s) and you will be refused entry to the venue.


When will it be possible to resell tickets?

Ticketek Marketplace will open for the listing and resale of tickets from 10am AEDT on Friday 24 November 2023. Ticketek Marketplace is the only authorised reselling platform for tickets for Taylor Swift | The Eras Tour in Australia. Note tickets are strictly capped at face value + 10%. 

Please note, Ticketek Marketplace is not offering a new release of tickets for the Taylor Swift | The Eras Tour Australian shows, it is purely a platform where patrons who currently hold valid tickets will be able to safely sell tickets. Ticket holders can list their standard tickets at any time from Friday 24 November 10am AEDT until closer to the concerts. 

Standard ticket limits of 4 tickets per customer, per show apply. 

Hotel + Ticket Packages and VIP Packages can only be listed from Friday 24 November 2023 10am AEDT until Friday 15 December 2023 5pm AEDT.  For more details refer to the VIP Package and Hotel + Ticket Package resale FAQ below.



I’d like to list my VIP Package and its inclusions for resale. Is that possible?

VIP Package resale will be open from Friday 24 November 2023 10am AEDT until Friday 15 December 2023 5pm AEDT. After Friday 15 December 5pm AEDT it will not be possible to resell VIP Packages due to the administration required for the distribution of VIP merchandise packages. Note packages are strictly capped at face value + 10%.  A package must be resold in its entirety, it is not possible to sell only certain components.

After a package has been successfully resold, buyer information will be transferred by Ticketek from the original purchaser to the new purchaser.  

Delivery of VIP merchandise can occur within a reasonable time after event date. Please make sure to consider this before you decide to purchase a package.

Information provided at the time of purchase (name, address, e-mail, etc.) is the same information that will be utilized for shipping and individual contact requirements where applicable.

VIP merchandise will not be shipped outside of Australia under any circumstances. 

The artist, tour, promoter, ticketing company, venue or any other affiliated parties are not responsible for outdated or inaccurate information provided by the consumer at the time of initial purchase, including where that information may result in undelivered product.



I’d like to list my Hotel + Ticket Package and its inclusions for resale. Is that possible?

Hotel + Ticket Package resale will be open from Friday 24 November 2023 10am AEDT until Friday 15 December 2023 5pm AEDT. After Friday 15 December 5pm AEDT it will not be possible to resell Hotel + Ticket Packages for administrative reasons.  Packages are strictly capped at face value + 10%. Please note Hotel + Ticket Packages must be sold in their entirety, eg the hotel room plus two tickets or two VIP packages and all inclusions as applicable.

After a package has been successfully resold, buyer information will be transferred by Ticketek from the original purchaser to the new purchaser, including the hotel reservation name. 

Where applicable, delivery of VIP merchandise can occur within a reasonable time after event date. Please make sure to consider this before you decide to purchase a package.

Information provided at the time of purchase (name, address, e-mail, etc.) is the same information that will be utilized for shipping and individual contact requirements where applicable.

VIP merchandise will not be shipped outside of Australia under any circumstances. 

The artist, tour, promoter, ticketing company, venue or any other affiliated parties are not responsible for outdated or inaccurate information provided by the consumer at the time of initial purchase, including where that information may result in undelivered product.



I’d like to list my accessibility tickets for resale. Is that possible?

If you are no longer able to attend Taylor Swift | The Eras Tour, and have purchased accessible tickets, unfortunately you will not be able to list those tickets for resale on Ticketek Marketplace. 

Instead, you will be entitled to a refund of your purchased ticket(s) directly from Ticketek, and Ticketek will then allocate your accessible tickets to other patrons with accessible needs. Please submit the Taylor Swift Accessible Ticket Refund Request Form and Ticketek Customer Solutions will be in touch to process your refund. Please note, refund requests will close 72 hours prior to your show date. 


PURCHASING ACCESSIBLE TICKETS

If you have accessible booking requirements for both Melbourne or Sydney, including wheelchair and/or companion card requirements, please contact Ticketek directly via submitting a request HERE.

Accessibility options will be available for all price categories at each Taylor Swift | The Eras concert. 

For VIP Packages companion cards will be honoured, however the VIP merchandise inclusions will not be available to the companion card holder.

As with all tickets, demand is expected to be incredibly high and we expect all tickets will sell out quickly – no guarantees can be made on any ticket type for this tour.   

Ticketek is the contracted ticketing agency for both the MCG and Accor Stadium. As the promoter we have no control over their appointment, the technology they use for accessible seating or their customer service processes.



FURTHER VENUE ACCESSIBILITY INFORMATION

I’d like to list my accessibility tickets for resale. Is that possible?

If you are no longer able to attend Taylor Swift | The Eras Tour, and have purchased accessible tickets, unfortunately you will not be able to list those tickets for resale on Ticketek Marketplace. 

Instead, you will be entitled to a refund of your purchased ticket(s) directly from Ticketek, and Ticketek will then allocate your accessible tickets to other patrons with accessible needs. Please submit the Taylor Swift Accessible Ticket Refund Request Form and Ticketek Customer Solutions will be in touch to process your refund. 

VENUE LOCATIONS
  • Melbourne Cricket Ground (MGC) - Brunton Ave, Richmond VIC 3002
  • Accor Stadium - Edwin Flack Ave, Sydney Olympic Park NSW 2127

WHERE ARE MY SEATS?

Seats are allocated at the time of purchase. Your seat number will be displayed on your ticket and ticket confirmation.

If you would like to view your stadium's seating map, you can do so for Sydney's Accor Stadium here and Melbourne's MCG here.



WHAT CAN I BRING INTO THE VENUE?

Items that you can bring in differ per venue, so please check the full Conditions of Entry, including prohibited item lists on the venue's website, as well as the Taylor Swift | The Eras Tour Terms of Sale:



FOOD & DRINK

Food and beverages are available to purchase at both venues. Free water is available around the venues. Select your relevant venue below for further information:


FIRST AID

Sydney, NSW – Accor Stadium

Located on the Main Concourse (Ground level) next to door 4. For GA Floor Standing Events - additional First Aid Teams are located on both sides of the stage.

Melbourne, VIC – Melbourne Cricket Ground

First aid rooms can be found on levels B1 and 4 of the venue. 


VENUE ENTRY

To gain access to the concert, you are required to bring your charged and working mobile phone or smartphone. You may be required to produce your email booking confirmation and a valid form of photo ID that matches the name on the confirmation.

Accepted forms of photo ID include: 

  • Driver Licence or Learner Permit (from any country) including Digital Driver Licences
  • Passport (from any country)
  • KEYPASS Photo ID Card or Keypass in Digital ID
  • Any other recognised Proof/Evidence of Age/Identity or Photo Card

All Acceptable ID must be written in English, or if not written in English then accompanied by an official English translation. For a foreign Driver Licence not written in English, an International Driver Permit issued in the foreign country of origin (and including a photo of the licence holder and translation) should be presented with the Foreign Driver Licence.


GETTING TO THE VENUE

Both venues are accessible via public transport and have parking available. There are also specific drop off and pick up points if you are electing this option. Please click the links below for further information.

Parking

Public transport

Drop off/Pick up points



ARRIVAL AND SHOW TIMES

Always check ticket agent and venue websites for door opening times closer to the show dates and allow yourself plenty of time to get in before the start of the show.

Set times will be posted closer to the event dates on both frontiertouring.com/taylorswift and the show's relevant Facebook Event. Stay up to date with your show here:



PHOTOGRAPHY AND VIDEOGRAPHY

Taking photos/videos on small hand-held cameras and smartphones is permitted, but no professional cameras with detachable lenses will be allowed into the venues. Professional cameras (deemed as cameras with removable lenses), video, and recording equipment are strictly forbidden.


MERCHANDISE

Official Taylor Swift | The Eras Tour merchandise will be available to purchase at each venue at various merchandise stands inside and outside the venue.



When do tickets go on sale?

November 10 Ticket Release

Friday 10th November (10am AEDT Sydney, 4pm AEDT Melbourne)

Remember, all tickets are only available via the authorised ticketing seller for Taylor Swift | The Eras Tour – in Australia this is Ticketek.



How many tickets can I buy in the November 10 ticket release?

A limited number of tickets can be purchased per customer: 4 tickets per customer, per show. 

Customers who exceed the published ticket limits may have any or all of their orders and tickets cancelled without notice.



What tickets are being released in the November 10 ticket release?

Limited tickets will be available across all standard ticket price types including new partially-obstructed side view tickets. Accessible ticket options will be available in this release at both venues (please refer to the new release accessible tickets FAQ below). As with all tickets, demand is expected to be incredibly high and we expect available inventory will be exhausted quickly – no guarantees can be made on any ticket type for this tour. Note that no VIP Packages or Hotel + Ticket Packages will be available in this release.



What does partially-obstructed side view mean?

These tickets are sold as partially-obstructed view as you may not be able to see the entirety of the stage from your seat. You will be required to acknowledge this prior to proceeding with the purchase of tickets in these sections.  In some instances, side screens will be visible from these seats to help enhance the view.

Partially-obstructed view seat sections can be seen on the relevant venue maps. 

Melbourne: frntr.co/Taylor24MelMap

Sydney: frntr.co/Taylor24SydMap



What price are the partially-obstructed side view tickets?

Prices start from $79.90 – please check frontiertouring.com/taylorswift for full pricing info.



Will accessibility tickets be available in this release?

Accessible ticket options will be available in this release at both venues. Fans who have previously submitted accessibility form requests with Ticketek will be contacted in order of the time of their original form submission (until allocations are exhausted). There is no need to resubmit your form again to Ticketek. Please note that submission of a Ticketek accessibility request does not guarantee access to these accessibility options, as supply is limited.



TIPS

AHEAD OF THE FRONTIER PRESALE

  • Get your unique Frontier presale code at frontiertouring.com/taylorswift and write this down!  Do not share your presale code.
  • If you are an existing Frontier Member we have also emailed your presale information.
  • Log in to your Ticketek Australia account and select “Keep me signed in” on the device you’re going to use at presale. 

WHEN THE FRONTIER PRESALE STARTS

  • Head directly to taylorswift.ticketek.com.au and join the queue to buy tickets (do not head to frontiertouring.com!).
  • Only use one browser or device – don’t open multiple pages.
  • Do not refresh the queue page, you will be let through when a spot becomes available.
  • Keep an eye on the website timer, you get a set time to finish a purchase.

Join the presale Ticketek Lounge here:

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